Terms and Conditions of Sale

Inveraray Castle, Argyll Estates Office, Inveraray, Argyll PA32 8XE;

For the purposes of the below terms, Inveraray Castle refers to the company Argyll Estates.

You are admitted to this property subject to the following Entry Conditions. If you do not comply with them you may be removed from the property by Inveraray Castle personnel, security or police officers, without any right to a refund. This is without prejudice to any claim that we may have against you or arising out of your actions. Whilst inside the property, you must comply with any reasonable instructions given to you by Inveraray Castle personnel or any third party instructed on behalf of Inveraray Castle.

By entering the property, you accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any personal medical conditions. All persons in and around the property should behave in a safe manner at all times.

General:

For health and safety reasons (and due to the historical nature of the property), wheelchairs are the only transport device permitted within the Castle.

Our commitment to provide a service:

Inveraray Castle in its absolute discretion reserves the right to close the whole or any part of the property at any time or to restrict the numbers of persons having access to the property. The reason for any closure or restriction provided by this condition may include technical or operational reasons, capacity, inclement weather, special events or to ensure the safety and security of guests or if Inveraray Castle reasonably considers the circumstances so require.

Our right to remove you:

Inveraray Castle, acting reasonably at all times, reserves the right to refuse admission to the property, ban entry from the property, or remove other guests or staff: or who acts in an inappropriate and/or undesirable manner whilst travelling to the property whether by bus, coach or other means, where such behavior has been reported to us by a reliable independent source; has been convicted of a criminal offence relating to Inveraray Castle, or civil unrest at Inveraray Castle; uses violent, aggressive, threatening, abusive, discriminatory or insulting words or behavior or in any way behaves in a manner which may provoke a breach of the peace; climbs or stands upon fences, barriers, walls, safety fences or any other buildings at the property. Inveraray Castle reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, exhibits, fabrics or buildings at the property or has displayed any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting or has previously acted in any many which has caused any person to report that individual to Inveraray Castle; or is attempting to regain admission to the property or has been found inside the property without a valid Ticket; or Inveraray Castle reasonably believes that they have purchased a ticket from an unauthorised source. If any guest in breach of any of these Entry Conditions is a member of a group, then such group of individuals may also, at Inveraray Castle's discretion, be denied entry or escorted from the property without any right to a refund.

Tickets/ Admissions:

A binding contract between us (Inveraray Castle/Argyll Estates) and the purchaser comes into existence when the final page of the booking confirmation procedure gives you a booking reference. This contract and all matters arising out of it are governed by Scottish law

THE ATTRACTION IS PRIVATE PROPERTY. All persons entering the property must pay for admission or hold a valid ticket. The sale of tickets/ vouchers by anyone other than Inveraray Castle is strictly prohibited. Only persons authorised by Inveraray Castle are permitted to sell or offer for sale any other items to guests within the property grounds. All tickets are non-transferable, not for resale and will become automatically void on any transfer for value. Tickets may not be valid for special events or concerts which may attract a separate admission fee. Tickets will only be exchanged or refunded if Inveraray Castle, in its absolute discretion, chooses to do so. For the avoidance of any doubt, pre-booked tickets are non-refundable in the event that admission is refused or relinquished for any reasons referred to in these Entry Conditions. If tickets are bought on behalf of other guests, the buyer accepts these Entry Conditions on behalf of every guests and shall ensure that these Entry Conditions are complied with by each person in the group. Tickets must be retained at all times and submitted for inspection if required by Inveraray Castle.

Student tickets require proof of current study.
Family tickets are for 2 adults (16+) and 2 or more children (5-15)
Car Park fee can be redeemed in full in Tearoom or Gift Shop when spending the minimum value.

Your behaviour:

Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the property. Smoking (including e-cigarettes) is strictly prohibited within the vicinity of the property.

Your dress & appearance must be suitable for a family theme park:

You must wear appropriate clothing (including a top and shoes) at all times whilst at the property. If you are wearing clothing that is indecent or likely to cause offence in any way, you will be refused entry or removed from the property.

Parking:

Vehicles are parked at the owners' risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests' vehicles in the car park or any contents. A parking fee applies. No vehicles are permitted to remain in the property outside the normal operating hours.

Security:

To prevent offensive weapons or dangerous article from being brought into the property, you are admitted to the property subject to the condition that, if requested to do so, you will allow yourself and/or your belongings to be searched. It is prohibited to bring onto the property any weapons, fireworks, smoke bombs, glass bottles or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other guests is strictly prohibited. Any person found to be in possession of an article deemed offensive or dangerous will be immediately escorted from the property without any right to a refund and Inveraray Castle reserves the right to make reports to the relevant authorities which may lead to prosecution. The consumption of intoxicating liquor is permitted only in authorised places within the property. Accordingly, any persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused admission to the property or escorted from the property without any right to a refund. The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the property without any right to a refund. CCTV cameras are used to assist in the proper running of the property. However, we do not make any representation as to the extent of coverage provided by the cameras. All items, belongings and other property brought into the property by you are at your own risk and we accept no liability for any loss or damage to such property. As such, we recommend that you do not bring valuables to the property. If you are required to leave any belongings at the entrance of the property, you do so at your own risk.

Animals:

Pets or animals of any nature are expressly prohibited in the property(except for guide dogs, hearing dogs and registered assistance dogs) and, for the avoidance of doubt, should not be left in any vehicle parked at the property. Inveraray Castle reserves the right to contact any relevant authority to make and be responsible for any decision in relation to any animals that are left unsupervised or that are found to be in distress.

Photography:

Unless it is expressly prohibited, you are permitted to take photographs within the property provided that these are solely for private use and are not sold or used for any commercial or public purpose. You are not permitted to take any flash photography or video within the property. By accepting these Entry Conditions, you acknowledge that Inveraray Castle may on demand have access to photographs taken by you and request that certain photographs are deleted if they are deemed to be offensive to or infringe the privacy of other guests and/or staff. By accepting these Entry Conditions, you agree not to intentionally photograph of any individual without that person's permission and you must adhere to all photography restrictions in place from time to time whilst within the property. From time to time Inveraray Castle or other authorised parties carry out photography and/or video recording in the property, which may feature guests. Entry to the property is deemed acceptance of these Entry Conditions, and you therefore agree that Inveraray Castle or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Inveraray Castle or such authorised party (as the case may be.)

Parents and Guardians of Children:

Please do not leave your child unattended when at Inveraray Castle as we are unable to look after them whilst you do this.

Booking your Inveraray Castle tickets online

Inveraray Castle makes every effort to maintain customer confidentiality when securing an online payment. This includes ensuring the security of your credit card details and other personal information.

All of your personal information is encrypted as it travels over the Internet.

The information contained on the Inveraray Castle website and our booking system is believed to be correct. However, we are unable to accept responsibility for any errors or omissions and reserve the right to amend any part of it if such alterations are thought to be necessary. In particular, we reserve the right to change the prices without prior notice provided that such changes are notified to you before you book your visit. The photographs reproduced on the website and online booking system are intended to give a general impression of Inveraray Castle and what you may expect from your visit. We will attempt to ensure that as many areas and attractions as possible are open for use by you during your visit. However, we reserve the right to alter the programme of areas and attractions if, at any time, it is deemed necessary or appropriate to do so.

Last updated 28/02/2020